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Technology Guide to Working Remotely

Technology has made it easier than ever to work remotely, using almost any mobile device.  At Adelphi University, we provide a variety of services to connect you with colleagues and students in the event that you are working from an alternative location. 

Virtual Private Network Service (VPN)


VPN IS NOT REQUIRED to access eCampus or eSAAS

< 5%

employees on campus that actually need VPN to work from home


You should only request VPN if you ACCESS any of the following to accomplish your day-to-day work:

  • Perceptive Content
  • SAAS
  • Sierra

eCampus is Adelphi’s Portal to access various services anywhere, from any device, including, but not limited to: eSAAS, Navigate, Qualtrics and Tableau. 

The VPN client can only be installed on University-provided devices. If you are approved for VPN access by your supervisor or department head, please contact the Help Desk for assistance with installing the client.

» Request VPN access and/or Equipment loaners

Using a Personal Computer

If you’ve never worked remotely and will be using your personal computer, follow these steps to prepare. Test your equipment to make sure it works as expected.

  • Identify the computer that you will use to work remotely. Make sure it’s in good working order and securely connected to the internet.
  • Ensure that your computer is updated and secure. If you don’t have an Adelphi-owned laptop, you’ll need to take extra steps to make sure your work stays secure. Download the latest updates and patches to ensure your security software is up to date.
  • Locate the equipment you’ll need to be productive. Think about calling into meetings or video conferencing. Does your computer have a built-in microphone and speaker? Do you need a headset? If not and you need to zoom – consider using your smartphone for video conferencing.
  • Even though you’re working remotely, you have access to almost all of the same tools and applications that you would on-campus that enable success. The most challenging part will probably be how you communicate and collaborate with your colleagues and peers. 

Bandwidth Advice and Suggestions

Bandwidth measures how much data can be sent over a specific internet connection in a given amount of time. 

Recommended bandwidth for 3-5 devices using the web, basic streaming, and video conferencing is 30Mbps. Adding gaming or HD streaming bumps the recommended bandwidth to 41Mbps.

You can measure your bandwidth by using these calculators:

If you are under the recommended bandwidth, you may want to contact your service provider to increase your Mbps. 

Communication and Collaboration

Messaging and Video Conferencing

Best practices for video chatting

  • Use a headset to talk whenever possible. This allows for the clearest sound quality. 
  • If you are not speaking on the call, please mute your microphone. There are many small details and noises that microphones pick up that may disrupt the rest of the call if your microphone is not muted.
  • Higher bandwidth usually means better call quality. Consider which other items might be using up internet bandwidth. If there are 3 screens running Netflix, that would take up a considerable amount of bandwidth, and could lower call quality.

 


Email

You can access your Adelphi Gmail at any time through eCampus. The Gmail app is also available to download on your mobile device:

Phone and Voicemail

Accessing Voicemail From Off-campus

To access your voicemail from off-campus dial 516.877.3990. After the system answers, press #, followed by your extension number and passcode when prompted.

Forwarding Your Desk Phone 

  • Dial *60 from your desk phone.
  • Following voice prompts, dial the number you want calls forwarded to by dialing 9 – 1 – area code – and number
  • To cancel call forwarding, dial *64 from your office desk phone and follow the prompts

Please note this can only be done on campus. 

Google Chat

As mentioned above, you can call colleagues using Google Chat on desktop or via the mobile app. 

Brainstorming Ideas

Google Jamboard

Brainstorm and sketch ideas whiteboard-style while benefiting from the access and connectivity of an interactive canvas. Add images and notes, or other assets directly from the web while collaborating with team members from anywhere in real time.

Google Jamboard Mobile App

Google Jamboard Training and Support

Creating Documents, Presentations and Spreadsheets

Google Docs, Sheets and Slides

You can create new files using Google Docs, Sheets and Slides, which you can easily access through your Gmail account. Anything created in Docs, Sheets or Slides is automatically saved as you’re working on it in real-time to Google Drive. Files created in Google Docs, Sheets and Slides are automatically saved to Google Drive. 


Microsoft Word, Excel and Powerpoint

If you prefer to use Microsoft Word, Excel and Powerpoint, you can download Microsoft Office for free as long as you are enrolled in the Password Management Tool. Follow the instructions on the page to ensure you choose the select version to download, otherwise, you may encounter errors.


Accessing Your Files Remotely

Cloud Access with Google Drive

When you save your files using Google Drive you can always access the latest version of your files no matter where you are located as long as you’re connected to the internet. Log into your eCampus account and choose Google Drive as the service.

Google Drive Mobile App

Google Drive Training and Support

Using Windows 10 with an Adelphi Issued Laptop

Head to File Explorer and look in “This PC.” There you will see the drives you normally have access to on-campus.  

Network Shared Drives

Faculty and Staff can use the Webstorage feature in eCampus for remote access to download and upload files on your authorized Adelphi network drive; for example your I drive and H drive.

Information Security

If you are working remotely on your home computer (rather than on your Adelphi-issued laptop), you must be aware of the data risk for your information and applications you use. View tips on the following topics: 

Human Resources

Find tips and strategies to help Managers and Employees continue to collaborate effectively while telecommuting.

» Human Resources Guide to Working Remotely

 
 
 
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