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Information Technology

Contact Us

 

There are many ways to get in touch with IT.

Our Help Desk is the first point of contact for most IT inquiries and will resolve your issue directly or report it to the appropriate technology team for further investigation.


LiveChat

You can now chat with us online. If no one is currently online to assist you, please leave us a message and one of our representatives will get back to you as soon as possible.


Email

Send an email to helpdesk@adelphi.edu with details of your issue or request.

To expedite your request, include your full name, phone number, building and room number, department, and a full description of the problem, including error messages and type of equipment/software used. Incomplete information will slow down our ability to help you.


Phone

Dial 3340 from an on-campus phone. Dial 516.877.3340 from off campus.


Online Form

Submit a new request or suggestion to IT or review the status of an existing request using the Footprints Work Order System.


In Person

Adelphi’s IT Help Desk is available on the second floor of Swirbul Library during the operating hours below. Hours vary by semester, exam periods, and intersessions.

Regular Semester Hours:
Monday–Thursday: 8:00 a.m.12:00 midnight
Friday: 8:00 a.m.6:00 p.m.
Saturday: 8:00 a.m.6:00 p.m.
Sunday: 10:00 a.m.12:00 midnight
   

Remote Support

Allows Help Desk representatives to remotely access a user’s computer to fix technical issues for Adelphi students, faculty and staff. Powered by Bomgar.


Please note: Adelphi IT is unable to provide hardware support for personally owned computers. If you require hardware assistance with your personal computer, please contact a local computer store or repair shop or contact the customer support for your equipment vendor.
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