Our Help Desk is the first point of contact for most IT inquiries and will resolve your issue directly or report it to the appropriate technology team for further investigation.
You can now chat with us online. If no one is currently online to assist you, please leave us a message and one of our representatives will get back to you as soon as possible.
Send an email to email@example.com with details of your issue or request.
To expedite your request, include your full name, phone number, building and room number, department, and a full description of the problem, including error messages and type of equipment/software used. Incomplete information will slow down our ability to help you.
Whether you’re a student, faculty member, or part of the University’s administration and staff:
Dial 3340 from an on-campus phone
Dial 516.877.3340 from off campus
Adelphi’s IT Help Desk is available on the second floor of Swirbul Library during the operating hours below:
Regular Semester Hours:
Monday–Thursday 8:00 a.m. to 12:00 midnight
Friday 8:00 a.m. to 6:00 p.m.
Saturday 8:00 a.m. to 6:00 p.m.
Sunday 10:00 a.m. to 12:00 midnight
Hours vary by semester, exam periods, and intersessions.
Submit a request to IT or review the status of an existing request using the Footprints Work Order System.
Faculty, staff, and administration who are looking to update their department web pages or faculty profiles, should review our Website Communications guidelines.
Allows Help Desk representatives to remotely access a users computer to fix technical issues for Adelphi students, faculty and staff. Powered by Bomgar.