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Our Help Desk is the first point of contact for most IT inquiries and will resolve your issue directly or report it to the appropriate technology team for further investigation.
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You can now chat with us online. If no one is currently online to assist you, please leave us a message and one of our representatives will get back to you as soon as possible.
Send a detailed email to helpdesk@adelphi.edu.
To expedite your request, include your full name, phone number, building and room number, department, and a full description of the problem, including error messages and type of equipment/software used. Incomplete information will slow down our ability to help you.
Whether you’re a student, faculty member, or part of the University’s administration and staff:
Dial 3340 from an on-campus phone
Dial 516.877.3340 from off campus
Adelphi’s IT Help Desk is available on the second floor of Swirbul Library during the operating hours below:
Regular Semester Hours:
Monday–Thursday 8:00 a.m. to 12:00 midnight
Friday 8:00 a.m. to 8:00 p.m.
Saturday 8:00 a.m. to 8:00 p.m.
Sunday 10:00 a.m. to 12 midnight
Hours vary by semester, exam periods, and intersessions.
End of Semester/Holiday ScheduleFriday, December 21: 8:00 a.m.-8:00 p.m.
Saturday, December 22: 8:00 a.m.-6:00 p.m.
Sunday, December 23: 10:00 a.m.-6:00 p.m.
Swirbul Library will be closed Monday, December 24-Tuesday, January 1.
Submit a request to IT or review the status of an existing request using the Footprints Work Order System.
If you encounter any technical problems or mistakes with Adelphi’s website, please fill out our Error Report Form or email webteam@adelphi.edu.
Faculty, staff, and administration who are looking to update their department web pages or faculty profiles, should review our Website Communications guidelines.
Please note: Adelphi IT is unable to provide hardware support for personally owned computers. If you require hardware assistance with your personal computer, please contact a local computer store or repair shop or contact the customer support for your equipment vendor.
