About the Office of Information Technology
Our centralized team supports all facets of technology throughout the Adelphi community. Using research, analysis, communication and innovation our goal is to optimize user experience, promote shared services and welcome new ideas.
IT Leadership
About the CIO
Carol Ann Boyle, M.B.A. ’17, took over as CIO in October 2018 after 22 years at Adelphi University. Boyle is an excellent communicator and collaborates with all other divisions on campus, bringing technology to the forefront where it contributes to academic research and student success.
- Leadership
- Emerging Technologies
- Collaboration
CIO Listening Tour
Boyle held interviews with many faculty, staff and students to discuss the current state of technology and what we would like to see in our future. By conducting this tour, she was able to learn individual goals and priorities, while also learning about some shortcomings in our services. The biggest takeaways were that we needed to improve our Intake Process and our Service Model Structure. This valuable information was crucial in our decision making, and allows us to revamp our structure and build toward a more promising future for you.
- Project Portfolio Management
- Help Desk
- Business Analysis and Assessment
We are committed to the enrichment and cultivation of our campus relationships. From support interactions, business analysis activities, project design and communication and performance assessment, our team is responsible for oversight of the full user lifecycle. We partner with our community to ensure project success and delivery of optimal service.
- Enterprise Systems
- Automated Business Operations
- Cloud Computing
The University incorporates many applications that contribute to the administrative and operational capabilities of our faculty and staff, and academic success for all students. Our team is dedicated to the implementation and integration all of these applications and making sure they work with each other seamlessly to enhance your experience.
We’re responsible for all things connected to the network and digital communications, including the phone and email system. We maintain the pathways from desktop to service and support multimedia and classroom technology. Our commitment is to provide consistent access to all available resources and exceptional customer service.
- Digital Communications
- Service Availability
- Resource Access
- Asset Management
- Budgets
- Procurement
Our focus is on ensuring that the University gets the most value from our technology assets. Our specialists do extensive research to find the right product for your business needs. We also ensure that faculty, students and staff have access to any discounts available from our service providers.
- Cybersecurity Strategy, Architecture and Design
- Investigations and Digital Forensics
- Threat Intelligence and Analysis
We defend Adelphi’s IT infrastructure against intruders. Through transparent and professional operations, we maintain immediate and open communication lines with all stakeholders. Our professionally certified and knowledgeable employees provide highly skilled professional services for cyber defense and digital forensics.
- User Experience (UX)
- Digital Strategy
- Development
- Help Desk Mon-Thu: 7:30 am – 10:00 pm Fri: 7:30 am - 6:00 pm Sat-Sun: 10:00 am - 4:00 pm