Information Technology

 
 

System Maintenance and Status Alerts

View updates about maintenance and outages at Adelphi.

If you experience issues with Google apps, please check the Google Apps Status page first. If Google is not reporting downtime and you are experiencing issues, please contact the Help Desk to investigate.

Google Docs Status Alert: November 15, 2017

3:48 p.m. Report from Google:

We’re aware of a problem with Google Docs affecting a significant subset of users. The affected users are unable to access Google Docs. We will provide an update by 11/15/17, 5:30 PM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.

Google reported the issue resolved at 5:10 p.m.

For updates, visit the G Suite Status Dashboard


Panopto and VoiceThread Status Alert: September 14, 2017

Amazon Web Services, which hosts both Panopto and VoiceThread’s servers, experienced intermittent outages beginning at 2:44 p.m. EST. This caused media recording and playback not to work. Panopto and VoiceThread and sometimes used in conjunction with Adelphi course instruction.

Amazon reported the issue resolved as of 4:30 p.m.

See Amazon Web Services system status page


Google Drive Status Alert: September 7, 2017

Update: 12:24 p.m.

The problem with Google Drive should be resolved.

10:37 a.m.

Google is investigating reports of an issue with Google Drive. Google Drive is not loading files and results in a 500 error. For updates, visit the G Suite Status Dashboard


Moodle Status Alert: August 17, 2017

Moodle will be undergoing maintenance on Thursday August 17 before 7:00 a.m. There will not be any functional changes, however we will be retiring old themes and applying the new Adelphi branding. There is not expected to be any down time during this update.


Google Apps Status Alert: August 11, 2017

Google reported at 11:57 a.m. that they were investigating reports of an issue with Google Docs, Sheets, Slides and Forms. At 1:50 p.m. they indicated that the problem with Google Apps services should be resolved. The symptoms users were seeing were an inability to load the homepage for the listed editors. For updates visit the Google Apps dashboard.


CLASS Status Alert: August 10, 2017

Update: 10:20 a.m.

CLASS is back up and running.

9:30 a.m.

The Office of Information Technology is currently investigating reported issues with CLASS.


SAAS Status Alert: August 7, 2017

Following this weekend’s scheduled SAAS maintenance, the Office of Information Technology investigated reported issues with CLASS and eSAAS. The issues have been resolved. If you need any assistance or have questions, please contact the IT Help Desk.


SAAS Status Alert: July 28, 2017

Please be advised that we will be conducting an upgrade on the SAAS system next week. The following services will be unavailable from 5:00 p.m. on Friday, August 4, through the afternoon of Saturday, August 5.

  • SAAS (Administrative Systems)
  • CLASS
  • eSAAS

You will receive a follow-up message once services have been restored.


VoiceThread Status Alert: July 25, 2017

VoiceThread will be undergoing regularly scheduled maintenance on Sunday, July 30 from 12:00 a.m.–1:00 a.m. and will be unavailable during that timeframe.


Network Status Alert: July 19, 2017

Update: 12:50 p.m.

Our system administrators have been able to resolve the issue. We are going to continue to monitor the situation to ensure that all systems continue operating to our standards.

Thank you for your cooperation in this manner.  

12:15 p.m.

Our system administrators are investigating intermittent network connectivity issues. We have pinpointed the source of this issue, and we are currently working to resolve the problem. Work should take only 20-30 minutes, during which time there may be issues with the network and our phone systems.

Thank you for your patience with this, and we will update you when we’ve made progress.

Check back for more details.


Panopto Status Alert: June 10, 2017

On Saturday June 10, Panopto Cloud customers will be upgraded to Panopto 5.4. For customers on the NA cloud, sites will be offline from 8:00 p.m.-2:00 a.m. EDT. During the time your site is offline, you will not be able to access recordings on your server, and any attempts to upload from clients will result in a “Server unable to connect” message. For any questions, please contact Panopto Support online at support.panopto.com, or via phone at 855-PANOPTO (855.726.6786), option 1 (North American customers).


Cloud Status Alert: February 28, 2016

An outage at Amazon Web Services is affecting the following eCampus services.  

  • Handshake
  • Lynda.com
  • Interview Stream
Amazon’s Update at 3:52 p.m.: We are seeing recovery for S3 object retrievals, listing and deletions. We continue to work on recovery for adding new objects to S3 and expect to start seeing improved error rates within the hour.

SAAS Status Alert: January 5, 2016

Temporary network connectivity issues (affecting access to SAAS, network drives and Internet) have been resolved. The root cause is still under investigation.


Phone System Status Alert: November 22, 2016

The Manhattan Center is currently experiencing issues with incoming direct dialed calls to the 212.965.8340 main line. External callers are not able to connect with the Manhattan Center extensions.

You may reach the Manhattan Center internally by using direct 4-digit dialing from campus phones. External callers may dial 516.877.3000 and ask to be connected/transferred.

Thank you for your patience during this disruption. We will advise the community when service has been fully restored.


Google Apps Status Alert: November 22, 2016

Google reported at 9:18 a.m. that they were investigating reports of issues with Google Drive, Docs, Sheets and Slides. At 9:29 a.m. they stated that the issues had been resolved.


Google Apps Status Alert: October 26, 2016

Google reported at 12:40 p.m. that they were investigating reports of an issue with Google Hangouts. Some users are having issues with Hangouts Chat message delays and Hangouts Chat loading. They reported that the issue was resolved at 4:33 p.m.


Google Apps Status Alert: October 25, 2016

Google reported at 2:55 p.m. that they were investigating reports of an issue with Google Hangouts. Some users are having issues with Hangouts Chat message delays and Hangouts Chat loading.


System Status Alert: October 21, 2016

A DNS cyber attack has disrupted some of Adelphi’s online services, including the Rave Alert emergency notification system and Handshake, the student recruitment program.

Dozens of Internet sites and services, including Twitter, Netflix, Spotify, Pinterest and Amazon, are also affected by this large-scale attack.

» See related news article

The issues was resolved on Friday evening.


eduroam Status Alert: September 22, 2016

The Office of Information Technology reported an Eduroam network issue at 5:30 p.m. Eduroam informed us at 8:00 p.m. that the problem was resolved. The AU network was available as an alternative WiFi network, but users may have experienced slowness due to the sudden volume of attempted access.

If you continue to experience any issues with WiFi, please contact the Help Desk for assistance.

 

 
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For further information, please contact:

Office of Information Technology
p – 516.877.3340
e – helpdesk@adelphi.edu
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