Information Technology

 
 

System Maintenance and Status Alerts

View updates about maintenance and outages at Adelphi.

If you experience issues with Google apps, please check the Google Apps Status page first. If Google is not reporting any downtime and you are experiencing issues, please contact the Help Desk to investigate the issue.

Status Alert: August 17, 2017

Moodle will be undergoing maintenance on Thursday August 17 before 7:00 a.m. There will not be any functional changes, however we will be retiring old themes and applying the new Adelphi branding. There is not expected to be any down time during this update.


Status Alert: August 11, 2017

Google reported at 11:57 a.m. that they were investigating reports of an issue with Google Docs, Sheets, Slides and Forms. At 1:50 p.m. they indicated that the problem with Google Apps services should be resolved. The symptoms users were seeing were an inability to load the homepage for the listed editors. For updates visit the Google Apps dashboard.


Status Alert: August 10, 2017

Update: 10:20 a.m.

CLASS is back up and running.

9:30 a.m.

The Office of Information Technology is currently investigating reported issues with CLASS.


Status Alert: August 7, 2017

Following this weekend’s scheduled SAAS maintenance, the Office of Information Technology investigated reported issues with CLASS and eSAAS. The issues have been resolved. If you need any assistance or have questions, please contact the IT Help Desk.


Status Alert: July 28, 2017

Please be advised that we will be conducting an upgrade on the SAAS system next week. The following services will be unavailable from 5:00 p.m. on Friday, August 4, through the afternoon of Saturday, August 5.

  • SAAS (Administrative Systems)
  • CLASS
  • eSAAS

You will receive a follow-up message once services have been restored.


Status Alert: July 25, 2017

VoiceThread will be undergoing regularly scheduled maintenance on Sunday, July 30 from 12:00 a.m.–1:00 a.m. and will be unavailable during that timeframe.


Status Alert: July 19, 2017

Update: 12:50 p.m.

Our system administrators have been able to resolve the issue. We are going to continue to monitor the situation to ensure that all systems continue operating to our standards.

Thank you for your cooperation in this manner.  

12:15 p.m.

Our system administrators are investigating intermittent network connectivity issues. We have pinpointed the source of this issue, and we are currently working to resolve the problem. Work should take only 20-30 minutes, during which time there may be issues with the network and our phone systems.

Thank you for your patience with this, and we will update you when we’ve made progress.

Check back for more details.


Status Alert: June 10, 2017

On Saturday June 10, Panopto Cloud customers will be upgraded to Panopto 5.4. For customers on the NA cloud, sites will be offline from 8:00 p.m.-2:00 a.m. EDT. During the time your site is offline, you will not be able to access recordings on your server, and any attempts to upload from clients will result in a “Server unable to connect” message. For any questions, please contact Panopto Support online at support.panopto.com, or via phone at 855-PANOPTO (855.726.6786), option 1 (North American customers).


Status Alert: February 28, 2016

An outage at  Amazon Web Services is affecting the following eCampus services.  

  • Handshake
  • Lynda.com
  • Interview Stream
Amazon’s Update at 3:52 p.m.: We are seeing recovery for S3 object retrievals, listing and deletions. We continue to work on recovery for adding new objects to S3 and expect to start seeing improved error rates within the hour.

Status Alert: January 5, 2016

Temporary network connectivity issues (affecting access to SAAS, network drives and Internet) have been resolved. The root cause is still under investigation.


Status Alert: November 22, 2016

The Manhattan Center is currently experiencing issues with incoming direct dialed calls to the 212.965.8340 main line. External callers are not able to connect with the Manhattan Center extensions.

You may reach the Manhattan Center internally by using direct 4-digit dialing from campus phones. External callers may dial 516.877.3000 and ask to be connected/transferred.

Thank you for your patience during this disruption. We will advise the community when service has been fully restored.


Status Alert: November 22, 2016

Google reported at 9:18 a.m. that they were investigating reports of issues with Google Drive, Docs, Sheets and Slides. At 9:29 a.m. they stated that the issues had been resolved.


Status Alert: October 26, 2016

Google reported at 12:40 p.m. that they were investigating reports of an issue with Google Hangouts. Some users are having issues with Hangouts Chat message delays and Hangouts Chat loading. They reported that the issue was resolved at 4:33 p.m.


Status Alert: October 25, 2016

Google reported at 2:55 p.m. that they were investigating reports of an issue with Google Hangouts. Some users are having issues with Hangouts Chat message delays and Hangouts Chat loading.


Status Alert: October 21, 2016

A DNS cyber attack has disrupted some of Adelphi’s online services, including the Rave Alert emergency notification system and Handshake, the student recruitment program.

Dozens of Internet sites and services, including Twitter, Netflix, Spotify, Pinterest and Amazon, are also affected by this large-scale attack.

» See related news article

The issues was resolved on Friday evening.


Status Alert: September 22, 2016

The Office of Information Technology reported an Eduroam network issue at 5:30 p.m. Eduroam informed us at 8:00 p.m. that the problem was resolved. The AU network was available as an alternative WiFi network, but users may have experienced slowness due to the sudden volume of attempted access.

If you continue to experience any issues with WiFi, please contact the Help Desk for assistance.


Status Alert: August 8, 2016

Google Drive and Hangouts experienced minor issues on August 8. See below for the updates from Google.

Google Drive:

5:11 p.m.: The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

4:15 p.m.: Our team is continuing to investigate this issue. We will provide an update by 8/8/16, 5:15 PM with more information about this problem. Thank you for your patience. Affected users are encountering the error “The server encountered an error. Please try again later.” We estimate that the issue is affecting less than 1.5% of the Drive user base.

2:55 p.m.: Our team is continuing to investigate this issue. We will provide an update by 8/8/16, 4:00 PM with more information about this problem. Thank you for your patience. Affected users are encountering the error “The server encountered an error. Please try again later.” We estimate that the issue is affecting less than 1.5% of the Drive user base.

1:54 p.m.: We are continuing to investigate this issue. We will provide an update by 8/8/16, 2:55 PM detailing when we expect to resolve the problem. Affected users are encountering the error “The server encountered an error. Please try again later”

11:50 a.m.: We’re investigating reports of an issue with Google Drive. We will provide more information shortly.

Google Hangouts:

3:48 p.m.: The problem with Google Hangouts should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

3:42 p.m.: Google Hangouts service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

2:30 p.m.: We are continuing to investigate this issue. We will provide an update by 8/8/16, 3:50 PM detailing when we expect to resolve the problem. Affected users may experience high latency or errors when using Hangouts.

11:50 a.m.: We’re investigating reports of an issue with Google Hangouts. We will provide more information shortly.

Thank you for your cooperation and patience during Google’s service disruption. We will advise the community when more information is available and/or service has been fully restored.

Google Drive is able to be set up for offline access. Make sure to set this up so if there are ongoing issues or future issues you can still work on your files.


Status Alert: June 30, 2016

This morning there were reports of disruptions for Google’s Calendar functions. The official reports from Google were:

2:36 p.m.: The problem with Google Calendar should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

1:41 p.m.: Google Calendar service has already been restored for some users, and we expect a resolution for all users within the next 1 hours. Please note this time frame is an estimate and may change.

12:35 p.m.: Google Calendar service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

11:33 a.m.: “Google Calendar service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”

10:35 a.m.: “Our team is continuing to investigate this issue. We will provide an update by 6/30/16, 11:30 AM with more information about this problem. Thank you for your patience.”

9:47 a.m.: “We’re investigating reports of an issue with Google Calendar. We will provide more information shortly. Users of Google Calendar see ‘Server Error’ page intermittently. ”

Please note that this affects both public Gmail accounts as well as Adelphi accounts.

Thank you for your cooperation and patience during Google’s service disruption. We will advise the community when more information is available and/or service has been fully restored.

For future notice, you are able set up Google Calendar for offline use, so in the off chance this happens again, you can be prepared.


Status Alert: April 5, 2016

Adelphi IT is investigating slowness reported with AU Gmail as of 4:00 p.m.


Status Alert: April 5, 2016

Google investigated issues reported with their Drive service  starting at 10:50 a.m. As of 12:47 p.m. they announced that the issues had been resolved. See Google’s Apps Status Dashboard.


Service Date:  April 5, 2016

The scheduled power system work at the Garden City Campus will require a complete computer shutdown beginning at 11:00 p.m. on Tuesday, April 5.

In order to avoid issues of lost computer files or hardware failures, we ask all faculty and staff to completely shut down their office computers and peripherals before leaving on Tuesday and that all resident students shut down any plugged-in electronics before 11:00 p.m.

If you have any questions or concerns, please contact the IT Help Desk.


Service Date:  November 24, 2015

Due to necessary system maintenance, all CLASS services will be unavailable beginning at 2:30 p.m. on  Tuesday, November 24, 2015. The CLASS system is expected to be restored by 3:00 p.m.  Hourly updates will be communicated in the unlikely event of a delay in system restoration.

If you have any questions, please contact the IT Help Desk.


Service Date: October 10, 2015

In order to provide optimal connectivity, Adelphi’s internet service will undergo system maintenance on Saturday, October 10, starting at 8:00 p.m. During this time, Internet capability will be intermittently unavailable at all Adelphi locations.

If you have any questions, please contact the IT Help Desk.


Status Alert: October 9, 2015

At 2:55 p.m., Google reported that they are investigating reports of an issue with Google, Docs, Sheets and Slides. See Google’s Apps Status Dashboard.

 
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For further information, please contact:

Office of Information Technology
p – 516.877.3340
e – helpdesk@adelphi.edu
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