Technology Service Catalog

Voicemail


From your campus phone: Dial 4999. After system answers, enter passcode.

From other campus telephones: Dial 4999. After system answers enter your extension number, then enter passcode when directed.

From off campus: Dial 516.877.4999. After system answers enter your extension number, then enter passcode when directed.


Record or Change your Greeting

  • Log in to the system as indicated above.

  • From the main menu, press 4 for “Personal Options.”

  • For “Greetings” press 3 and follow the verbal instructions.


How to Turn on Extended Prompts

If you do not hear options in your voicemail box for recording a greeting, please follow the steps below to enable additional menu items.

  • Once you hear “Main Menu”, press 0.

  • Within next menu, Press 4 (Personal Options)

  • Within next menu, Press 2 (Administrative Options)

  • Within next menu, Press 3 (Prompt Levels)

  • Within next menu, Press 2 (Extended Prompts)
    Be sure to choose “Extended Prompts” as this will let you hear all the features on the main menu.

Press the * key to exit the current menu. Continue to press the * key to exit the system.


First-Time Users

The first time you try to access your mailbox you will be prompted for a passcode. Use your voice mailbox number. A voice tutorial will guide you through the setup of your mailbox, including how to change the passcode. Access model-specific phone guides at the Manuals, Guides and Resources section of the IT Intranet Site on eCampus.


Main Menu Options

7 – Play new/saved messages

6 – Make message to send

8 – User options

9 – Exit: also used to back up or send a message

0 – To reach Operator

# – To dial an extension, press # extension number * from Main Menu


Playing Messages

  1. Enter mailbox.

  2. Press 7 to play messages

  3. Press 7 to play messages again

Control functions:

  • * – Skip backwards five seconds

  • # – Skip forward five seconds

  • 8 – Pause for 30 seconds

  • 2 – To Answer message

  • Note: The “Answer Option” is available only if the message is sent from another mailbox or extension with a voice mailbox. To reply to all other messages, you need to Make a message and enter the mailbox number. After recording a message, press # for recording options.

  • 9 – To send a message

After replying to a message press:

  • 3 – To discard message

  • 5 – To keep message

  • 7 – To continue

To give a message (copy) to another user:

  • 4 – 6-digit mailbox number #

  • Record

  • # – Recording options

  • 9 – To Send

  • 3 – To Discard Message

  • 5 – To Keep Message


Creating a Message

Recording a message for another mailbox user

  1. Enter Mailbox

  2. 6 – To Make a message

  3. Enter recipient’s mailbox number #

  4. Record your message.

  5. # – For recording options

  6. 9 – To send

Recording a message to a personal distribution list

  1. Enter Mailbox

  2. 6 – To Make a message

  3. Distribution list numbers (01-09) #

  4. Record your message.

  5. # – For recording options

  6. 9 – To send


Creating a Distribution List

  1. Enter mailbox.

  2. 8 – For User options

  3. 5 – To create a List

  4. Distribution list numbers (01-09)

  5. 6 – To Name list

  6. Record list name

  7. 9 – To Save name

  8. 2 – To Add names to the list

  9. 2 new mailbox number – For each person to be added

  10. 9 – To save entries and Exit menu


Modifying a Distribution List

  1. Enter mailbox.

  2. 8 – For user options

  3. 5 – To Modify a list

  4. Distributions list numbers (01-09)

  5. 7 – To Play names on list

  6. 2 – To Add a member

  7. 3 – To Drop a member

  8. Mailbox number – For each person to be added or dropped

  9. 9 – To save entries and Exit menu


Sending a Broadcast Message

  1. Enter mailbox.

  2. 6 – To Make a message

  3. Broadcast mailbox number #

  4. Record your message

  5. # – For recording options

  6. 9 – To send


Recording Options

Control functions:

  • 7 – Review message

  • 3 – Discard message

  • 2 – Append message

  • 6 – Message Addressing Options

Mark message for special handling:

  • 2 – Confidential: Recipient cannot send a copy of message to another user

  • 8 – Urgent: Message is sent to the front of recipient’s unplayed message queue.

  • 7 – Receipt: Message receipt is sent showing the date/time the recipient played the message you sent

  • 3 – Future Delivery: Schedules message arrival for a later date or time

 


Questions?

If you are a student living in one of Adelphi’s residence halls, please contact your Hall Director or Assistants for help with Google Voice.

If you are a faculty, administrator or staff member, please initiate your request with the Help Desk.

 

For further information, please contact:

Office of Information Technology
p – 516.877.3340
e – helpdesk@adelphi.edu
» Video Tutorials

 
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