Technology Service Catalog

Voicemail


New Voicemail System Coming in January 2017

Administrative Departments will be able to use the new system as of Thursday, January 19.
Academic Departments will be able to use the new system as of Friday, January 27.

» See instructions for setting up your mailbox after your area’s switch.

Current System Instructions

From your campus phone: Dial 4999. After system answers, enter your passcode.

From other campus telephones: Dial 4999. After system answers enter your extension number, then enter passcode when directed.

From off campus: Dial 516.877.4999. After system answers enter your extension number, then enter passcode when directed.

A voice tutorial will guide you through the setup of your mailbox, including how to change the passcode. Access model-specific phone guides at the Manuals, Guides and Resources section of the IT Intranet Site on eCampus.


New Voicemail System Coming in January 2017

Administrative Departments will be able to use the new system as of Thursday, January 19.
Academic Departments will be able to use the new system as of Friday, January 27.

How to set up your new voicemail box:

From your campus phone: Dial 3990. After system answers, enter your passcode.

From other campus telephones: Dial 3990. After system answers enter your extension number, then enter passcode when directed.

From off campus: Dial 516.877.3990. After system answers enter your extension number, then enter passcode when directed.

  1. Press * # # to access your voicemail.
    You will hear a tutorial begin to instruct you on how to set up your new voice mailbox. Please follow the instructions in the tutorial carefully.
  2. You will be prompted to enter a temporary passcode.          
    • The tutorial will then prompt you to change the temporary passcode to another 4 to 15 digit code that only you will know.
    • At this point, you can either create a new passcode OR enter the same voicemail passcode that you have used previously.
  3. The tutorial will prompt you to record your first and last name.
    • Press 2 to record and press 2 when you want to stop recording.
    • Press 6 if you would like to hear your recording. 
    • Press 5 to save or press 4 to record your name again.
  4. The tutorial will prompt you to record your personal greeting.
    • Press 2 to record as well as 2 to stop recording.
    • Press 6 if you would like to hear your recording. 
    • Press 5 to save or press 4 to record your greeting again.
    • You will then hear “you are now ready to use your mailbox”

Your new voicemail setup should be completed.

To access your new voicemail box from your phone after the initial set up, just press * # # again or press the voicemail key on your phone and enter the passcode you created.

To access your new voice mailbox from outside the University, dial 516.877.3990 and enter the passcode you created.

Important Key Commands:

1 – Listen to messages

7 – Delete message

9 – Save message

During playback of a voicemail message, you can skip to the end of the message by pressing 3 twice. You will then be prompted with the options to delete or save, as listed above. You cannot delete a message using the 7 button unless the message has been completed or skipped.


Questions?

If you are a student living in one of Adelphi’s residence halls, please contact your Hall Director or Assistants for help with Google Voice.

If you are a faculty, administrator or staff member, please initiate your request with the Help Desk.

 

For further information, please contact:

Office of Information Technology
p – 516.877.3340
e – helpdesk@adelphi.edu
» Video Tutorials

 
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