Information Technology

Residence Hall Computer Connections


Technical Support Specialists

Students who work for Adelphi IT can assist resident students with common technical issues. For example, if you are having trouble connecting to Adelphi’s network, Technical Support Specialists can try to diagnose the problem on your computer. Get in contact with a Technical Support Specialist at helpdesk@adelphi.edu.

Please note that Technical Support Specialists are not able to fix your computer’s hardware but will give you direction to aid you in getting your computer repaired.

Computer Requirements

PC: Windows 7 or higher operating system with network connectivity.
Mac: OS X or higher operating system with network connectivity.

To connect to Adelphi’s network if you live in the residence halls, you will need the following:

  • Network CAT 5 minimum cable to connect your computer to the network wall jack in your room. Lengths vary so don’t buy one that’s too short for your dorm room layout (around 12 feet should be sufficient in most cases).
  • Configure the computer for DHCP service. This will allow you to obtain an IP address from our Network Service.
  • If you want to use the wireless coverage Adelphi provides, you need a wireless access card that supports 802.11 a/b/g/n.

Set Up Your Wired Access

  1. Connect your computer to the network jack on the wall
  2. Open up your preferred Internet browser
  3. The ResNet welcome screen will appear automatically (if it doesn’t, go to netreg.adelphi.edu)
  4. Follow the on-screen instructions

Gaming Consoles

Registering your computer is a required step to access the internet on gaming consoles.

Manuals on eCampus

Log in with your Adelphi username/password to view the following guides:

» Computer Registration in Residence Halls

» Connected Device Registration in Residence Halls

» Network Registration Troubleshooting – Windows

» Network Registration Troubleshooting – Apple

To report any problems with this service, please initiate your request with the Help Desk.

 

For further information, please contact:

Office of Information Technology
p – 516.877.3340
e – helpdesk@adelphi.edu
» Live Chat
» Video Tutorials

 
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