Technology Service Catalog

Moodle


Moodle is an online Course Management System that allows students and professors to access course content anywhere and anytime. Faculty can upload documents, collect assignments and add links to media and other websites. Additionally, Moodle offers students many unique channels and opportunities for learning and activities in a virtual setting.

For additional help see: Faculty Moodle Assistance or Student Moodle Support Videos.

  • What do I do if I can’t access my course in Moodle?
    1. Ask your professor if they are using Moodle for the course and whether the professor has made the course available to students online.
    2. Make sure your registration for that course number and section are confirmed with the registrar.
    3. If the above have been confirmed, ask your professor to contact the IT Help Desk on your behalf (see question below).
  • How do I get a registered student listed in my Moodle account?
    1. Registered students should automatically show up in your online course management system. If not, ask the student to confirm with the Registrar that he/she is registered for your specific course/section.
    2. If the above has been confirmed, call the IT Help Desk at ext. 3340.
    3. Give the student’s full name.
    4. Give the full course number and the name of the class.
    5. A work order will be generated and the information should be updated within a few hours.
  • I’ve just added a course that uses Moodle; how long before I have access to it?
    • Adds should be processed in the system within 24 hours of being submitted to the Registrar’s office.
  • I’ve dropped a class that used Moodle but I’m still receiving email from it. How do I make it stop?
    • Drops should be processed in the system within 24 hours of being submitted to the Registrar’s office. If you are still receiving course emails after this time, send a message to your instructor reminding him/her that you need to be removed from the course.

Students: To report any problems with this service, please contact the IT Help Desk.

Faculty:  Please contact the FCPE to report issues or request support for Moodle.

 

For further information, please contact:

Office of Information Technology
p – 516.877.3340
e – helpdesk@adelphi.edu
» Video Tutorials

 
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