The Help Desk uses a work order tracking system called Footprints, which is customized for Adelphi University to allow faculty and staff to put in service requests. The system is used to track problems, make requests and track changes.
If you need assistance with campus-related technology issues, please submit a work order request describing the problem. Your request is assigned a unique ticket number so that you can check the status.
To begin a request, go to support.adelphi.edu, log in with your Adelphi username and password, and click on the “Submit Request” icon. Fill out the required fields and click “Save”. You can also browse the Knowledge Base for answers to common questions.
Submit a request to IT or review the status of an existing request using the Footprints Work Order System.