The IT Help Desk is the point of contact for students, faculty, administration and staff who have computer and related technology questions or work requests.
We work to resolve reported issues and assist the user in maximizing his/her use of technology applications and/or equipment. A Help Desk representative will create an issue in our work order system to record and track the status of your request. Should the representative not be able to immediately resolve your issue, he or she will assign the ticket to the appropriate Information Technology group to aid in the solution.
To advance the skill set of staff and faculty, we offer workshops on topics such as the Microsoft Office Suite, Google Apps for AU and Information Security. We’ve also created Manuals and Video Tutorials on a variety of topics for use at your convenience.
We also offer workshops for Adelphi students who seek to enhance their basic computer skills. The Help Desk is also heavily involved in the creation of the technology content of the FOrE classes given to all freshmen.
The Help Desk works in partnership with all members of the Adelphi community, preparing them with new technology and the ability to use those tools in teaching and learning. We research, forecast and plan for changes that happen in the IT world to maintain the University’s history of success.