The Office of Information Technology is a diverse group of professionals committed to serving the needs of Adelphi’s students, faculty, staff, and administration to facilitate their educational and cocurricular activities at Adelphi University.
We invite you to browse the department descriptions below to become more familiar with our services and how we can help you perform your work and activities more efficiently.
The Office of the CIO (Chief Information Officer) is composed of several operational functions that lead and support Adelphi University IT endeavors. These activities include leadership of major IT initiatives, development of IT policy, information security and crisis management in data and technology operations, technology equipment research and purchasing, budget planning and project management, and daily functions that ensure efficiency of the IT office.
Chief Information Officer
Oversees the Office of Information Technology and the Office of Registrar.
Chairs (or is a member of) several academic and administrative committees.
Provides a strategic vision and leadership for the development and implementation of the strategic information technology plan that supports the University’s mission and strategic goals.
IT Budget Planning and Project Management
Maintains and manages operating and capital budgets.
Reviews, submits and coordinates all contract and service agreements.
Manages Library Technology and IT Communications departments.
In charge of renovating facilities and project management.
Information security policy development, implementation and dissemination.
IT crisis management, business continuity and disaster recovery.
Computer security incident response.
Physical security of IT areas.
Computer and Equipment Purchasing
Conduct needs assessment for end user IT requests.
Assure adherence to Adelphi IT purchasing procedures and policies.
Provide a high level of service to the AU community.
Create leverage for the University and ensure sound fiscal decisions.
IT Office Management
Manages daily operations (i.e., bill payment, requisition processing, etc).
Supports the Chief Information Officer.
Maintains several administrator’s calendars.
Assists in the organization and planning of events for the department.
Handles front desk operations, ensuring all customers that visit our office receive the best form of service.
Schedules meetings and trainings for the department staff.
The IT Communications Department has three core responsibilities: Telephone and Voicemail Systems, Multimedia Technology, and Campus Television Services. We serve the entire Adelphi University community, including students, faculty, staff, administration and alumni.
Telephone and Voicemail Systems Support and maintenance of Adelphi’s Alcatel PCX telephone system, which includes:
Handle all telephone-related requests (moves, adds, and changes on the system)
Install and maintain all academic and administrative phone sets (digital, analog and VoIP)
Design and integrate customized call agent applications (call routing services)
Provide continuous, uninterrupted, quality telephone and voicemail services
Conference calling (voice bridging services)
Coordinate with vendors for estimates and installations of voice/data and TV cabling
Troubleshoot network connectivity issues with voice and data runs
Repair data and voice jacks
Design, integrate, and support our customizable Call Center
Multimedia Technology Design, installation, and support of audio and visual systems for both academic and administrative applications throughout our main campus and remote centers:
Maintain multimedia equipment
Video conferencing for site-to-site and multisite calls
Train staff on multimedia equipment when requested
Design, coordinate, and install new multimedia instructional, lab, open-access and conference spaces
Provide solutions and innovative ideas for how to better utilize multimedia technology
Campus Television Services Providing the campus community with cable television services:
Maintain and monitor the head-end television equipment and cable infrastructure
Install and repair coaxial cable ports
Coordinate projects and troubleshoot issues with service provider
The IT Help Desk provides a point of contact for students, faculty, administration, and staff who have computer and related technology questions, problems, or work requests. The Help Desk will attempt to resolve reported issues and assist the user in maximizing his/her use of applications and/or equipment.
We work to resolve reported issues and assist the user in maximizing his/her use of technology applications and/or equipment. A Help Desk representative will create an issue in our work order system to record and track the status of your request. Should the representative not be able to immediately resolve your issue, he or she will assign the ticket to the appropriate Information Technology group to aid in the solution.
To advance the skill set of staff and faculty, we offer workshops on topics such as the Microsoft Office Suite, Google Apps for AU and Information Security. We’ve also created Manuals and Video Tutorials on a variety of topics for use at your convenience.
We also offer workshops for Adelphi students who seek to enhance their basic computer skills. The Help Desk is also heavily involved in the creation of the technology content of the FOrE classes given to all freshmen.
The Help Desk works in partnership with all members of the Adelphi community, preparing them with new technology and the ability to use those tools in teaching and learning. We research, forecast and plan for changes that happen in the IT world to maintain the University’s history of success.
The RCAs (Residential Computer Associates) are students employed by Adelphi University IT to provide one-on-one assistance to their fellow students living in the residence halls with common technical issues such as connecting to the Adelphi network. Please note that RCAs are not able to fix your computer’s hardware but will give you direction to aid you in getting your computer repaired.
The Adelphi Libraries’ IT Services team provides technical support and access to libraries’ full breadth of resources for the Adelphi University community.
We offer a gateway to the libraries’ numerous resources by utilizing and maintaining a variety of systems and methods, including the Adelphi Libraries’ website, the online catalog (ALICAT), electronic databases, ejournals and ebooks, ILL server (ILLiad), proxy server and a link resolver which pulls these resources together so that, no matter what their starting point, patrons can find what they need.
The Library Archives and Special Collections digitization projects and digital library servers are also supported by the libraries’ technology specialists.
In addition, we support the staff and faculty of the libraries by administering the integrated library system (ILS) as well as several other applications needed for library operations, including acquisitions, cataloging, electronic reserves, interlibrary loan and library instruction.
As an extension of the Adelphi University Help Desk, the Endpoint Integration team provides field response to repair or replace computers and related equipment.
If you require assistance from Endpoint Integration, please contact the IT Help Desk and they will assign your issue to the appropriate technician.
Order, deliver, and set up computers for labs and individual staff and faculty.
Design and implement the necessary complement of software for each computer used on campus.
Provide fast response to repair or replace computers and related equipment.
Clean viruses and malicious software from computers.
Maintain the front end of the network structure to ensure that everyone is connected to the network and the Internet.
Directs phone calls to the appropriate departments within Adelphi University. If your phone or location information is incorrect in the directory, please send the details of your correction to firstname.lastname@example.org.
Student Academic and Administrative Services is responsible for developing, maintaining and improving the systems that form the backbone of the University’s database functions.
Database Services is an integral part of the SAAS group, supporting the campus auxiliary systems used by the University’s administrative and academic departments. Our responsibilities include research, migration, upgrades, database maintenance, database monitoring, data transfer and various other support services as required by the Adelphi community.
The Network & Systems Administration team is in charge of maintaining Adelphi University’s information technology infrastructure. This covers a wide span of network technologies, including both wired and wireless connections throughout campus, our multiple connections to the Internet and network security.
In addition, we maintain the campus’ Google email system, the Panther academic Linux server, Moodle online learning system, and various other servers and data stores used by students, faculty, staff and administrators.
If you are experiencing an issue with your AU Gmail, network drives, Moodle access, Panther or wireless connection, please contact the IT Help Desk and they will assign your issue to the appropriate administrator.
The Web Communications Team designs and implements the front-end website content to promote the University’s mission and vision.
The Web Technologies group is responsible for the University’s web applications as well as mobile applications available through AU2Go. We also develop and maintain the eCampus portal and Moodle Course Management System.
We are also responsible for the secured data access infrastructure including user authentication, group management, and single sign-on. We work with both in-house developers as well as our third-party technology partners to provide a stable platform for the University’s web needs.
By staying on top of emerging technologies in the field of web and app development, we are able to evaluate the needs of the University while using the best tools for the job.